Customer Service

At UniSmart Apparel we believe our customers needs come first.  You talk, we listen.  Our massive range was inspired by you, your wants and your needs. Quality, fit and durability are of the utmost importance to you and us. We strive to provide you with only the best quality apparel.

Smart service and no minimum orders

Our clients love being able to get smart branded clothing smartly. We have a massive range and awesome lead times thanks to our in-house embroidery and digital printing facilities. Often we are able to get your order to you within 2 working days.
 
Find out more about our in-house embroidery and digital printing services and see how easy it is to get custom branded apparel delivered to you in such a short time.

Terms & Conditions

Shipping & Delivery

All our freight is sent on a tracked courier. Urban delivery within New Zealand we allow 5-7 working days.
 
Free freight within New Zealand on all orders over $99.90 A small $9.00 NZ wide freight charge for any purchases under $99.90
International freight: POA

Returns & Refunds

We offer a range of high quality products and we want to ensure you are happy with your purchase. If you are not completely satisfied with your product, we will gladly exchange or refund* it if it is returned in original condition & packaging along with proof of purchase within 20 days of purchase.

Please download, print and complete our returns form and include it with the returned goods. 

*Please choose sale items carefully as they are non refundable and non exchangeable. Embroidered & Printed items are also non refundable and non exchangeable unless they have been supplied incorrectly by UniSmart Apparel. With the exception of faulty goods freight charges will not be refunded.

Our Guarantee

We deliver products of the highest quality which should arrive in excellent condition. If this is not so please contact us immediately within 20 days of purchase so the problem can be resolved.

Colours

We have made every effort to display all products as accurately as possible. However as the actual colours you see depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Prices

All prices are subject to change. We will advise you of any price changes. All prices include GST unless stated. All prices are in NZD (New Zealand Dollars)

Copyright

All materials in this website, including text, images, graphics, arrangement and design of this website belong to UniSmart Apparel, unless it is otherwise stated. You are permitted to view, copy and print from this website for your personal use only. We do not permit reproduction, adaption, or the use of this website incorporated or linked in any other work without the written consent of UniSmart Apparel.

Privacy Policy

At UniSmart Apparel we regard your privacy with the utmost importance. We will not disclose your personal information in any manner to any other unrelated party without your permission. We may get some products direct shipped from a supplier so a shipping address in this case is shared

Resale of information

We do not rent, sell, loan, trade or lease any personal information collected by our website, whether it be information from contact forms, product enquiries, or email lists.

Unsubscribe Policy

We strive to only send e-mails to those who want to receive it. If you would not like to receive future e-mails from us, please use the ‘unsubscribe’ link located at the bottom of our email communications.

Disclaimer

The information available on or through this website is intended to provide our customers with technical support and useful information about our products and services, as well an online ordering facility. We have endeavored to ensure that all data,  specifications, pictures, prices, stock availability information and any other information supplied is accurate, however, no liability can be accepted should any information be incorrect or incomplete or lead to any claims or damages. Information on this website may be updated or corrected at any time.